Frequently Asked Questions
We understand the NDIS can sometimes feel overwhelming. Here are answers to some of the questions we're asked most often. If you can't find what you're looking for, we'd love to hear from you.
Support Coordination helps you understand your NDIS plan, connect with the right providers, and build the confidence to manage your supports. We're here to help you make informed choices while working towards your goals.
Anyone with NDIS funding for Support Coordination or Specialist Support Coordination can access our services. If you're unsure whether your plan includes this funding, we're happy to help you check.
No. The choice is always yours.
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We'll provide recommendations based on your needs and goals, but the final decision is always yours.
Yes. You have the right to choose who supports you. If you're currently with another provider, we can help make the transition as smooth as possible.
That's completely okay.
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Understanding the NDIS can feel overwhelming. We'll explain your plan in plain language and help you understand how to make the most of your funding.
Yes.
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We can help connect you with providers that match your goals, preferences, location, culture, communication needs and personal choices.
Absolutely.
We can meet:
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At your home
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At a café
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In the community
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At your preferred location
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Via phone or video call
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Whatever makes you feel most comfortable.
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It's Your Choice, because we Care
Every participant is different.
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Some people need regular contact, while others only need occasional support. Together we'll create a level of support that works for you.
Yes.
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We can attend planning meetings, reviews, provider meetings and other important appointments to help ensure your voice is heard.
Yes.
We support participants through NDIS reviews and have experience assisting with more complex matters, including Administrative Review Tribunal (ART) proceedings.
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While we don't provide legal advice or guarantee outcomes, we can help coordinate reports and supporting evidence, liaise with your broader support team, and ensure you feel informed and supported throughout the process.
Yes.
Tribunal matters can feel overwhelming, but you don't have to navigate them alone. We have experience supporting participants through the ART process by helping coordinate evidence, liaising with your support team, preparing documentation where appropriate, and providing ongoing guidance throughout your journey.
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While we don't offer legal advice or representation, we'll work alongside your broader team to ensure you feel supported and empowered.
Absolutely.
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With your consent, we're happy to work alongside your family, carers, guardians and support network to provide coordinated support.
No. We proudly support participants throughout the Central Coast, Newcastle, Lake Macquarie, Maitland, the Hunter Valley, and surrounding areas. Depending on your needs, we may also provide support remotely.
Our services are funded through your NDIS Support Coordination funding where available.
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If you're unsure about your funding, we can help you understand what's included in your plan.
Absolutely.
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We know every person's journey is different, and you don't need to have all the answers before reaching out.
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Whether you're new to the NDIS, feeling overwhelmed, or simply looking for guidance, we're here to listen, answer your questions, and help you take the next step with confidence.
